Features and Benefits
Everything you Need
Our services offer a wide range of efficient features tailored to your specific needs. Feel free to explore our offerings, discover various features, and use our Help Center.
Caller ID
Caller ID shows the phone number, and sometimes the name, of an incoming caller on a phone's screen, enabling the recipient to identify the caller before answering.
Auto Attendance
An auto attendant is a telephony system feature that answers incoming calls and routes them to the appropriate extension or department based on the caller's input, without needing a human operator.
Voicemail to Email
The voicemail-to-email feature transcribes voicemail messages and sends them to your email inbox, enabling you to listen to or read messages easily from your email client.
Conference Bridge
A conference bridge is a virtual space for group calls, enabling audio, video, and screen sharing for remote meetings.
Email to Fax
Email to fax allows you to send faxes directly from your email account, combining the convenience of digital communication with traditional faxing.
Music on Hold
Music on hold provides a pleasant auditory experience for callers waiting on the line, enhancing their overall interaction with your service.
Optional Mobile App
Use the "softphone" app on Apple and Android devices to make and receive calls with your business phone number.Access Portal
Gain virtual access to your account from any location at any time via our user portal.Save Money
Achieve up to a 60% reduction in your monthly phone expenses.Easy Payments
You can pay your bill through our portal using a credit card, debit card, PayPal, ACH, or ATH Movil.Frequently Asked Questions
Here are some frequently asked questions about our services.
VoIP stands for Voice over Internet Protocol.
Of course, you can keep your current phone number by completing a transfer form that we will provide. The portability process typically takes between 10 to 30 days, depending on your previous provider.
To assess if your network is ready for VoIP and to determine the necessary bandwidth, conduct a VoIP network assessment. This evaluation measures metrics like jitter, packet loss, and MOS scores, along with upload/download capacity, SIP ALG detection, and the maximum number of concurrent VoIP calls your internet can handle. Typically, VoIP calls need 80-100 kbps of bandwidth per concurrent call, although this can vary depending on the audio codec used, the desired audio quality, and other network traffic.
Connect3 provides a "Bring-Your-Own-Device" service, enabling the use of any standard SIP phone. Unlike some VoIP providers, we don't limit phones with proprietary software. Furthermore, Connect3 offers resources for learning about VoIP phone reviews, promotions, and purchasing new phones.
CONNECT3 provides phone numbers, both local/international and toll-free, that support unlimited simultaneous calls.
We offer phone numbers for Puerto Rico, the United States, and international locations, including both Toll-Free and Vanity options.
Need more Information?
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